![]() I call tower services and they tell me it should have had hex fitting on all four corners of the car, after trading in the two hex I had in the first place. I try to research if maybe it's a bearing size problem but no luck. So I trade the 2 new banditos for bearing fitting ones and find out the center hole on the tires are to large for even the nut to hold. The back axle is hex and front is circular bearings so the hex rear bandito tires fit perfectly then I tried to fit the front but the circular bearing upfront did not like the bandito hex. Broke the tiny knubs it comes with so I upgraded to jato specified bandito street tires from duratrax. And I will NEVER pre-order from them again as there are games being played somewhere along the line.īought a brand new jato. Tower Hobbies is no longer my go to Hobby Store. Otherwise, I would have received all the GT40 Mk IIb's and Corvettes I pre-ordered. Again, there is NO WAY orders were shipped in the order received as Tower Hobbies promises. These slot cars are hot ticket items and were already selling at 2-4X markups on Ebay within hours after their release. So the question is, who at Tower Hobbies placed later orders before legitimate early pre-orders and why? There is ZERO chance that all 12% of these fulfilled orders were placed before May 19. But I pre-ordered as soon as they listed these available back in May 19, FOUR months prior. I could understand that IF I had just pre-ordered a few weeks or month or two ago. Someone replied saying that I would only be getting one car, the 71 Chevelle! After several rounds of emails, the customer service person "Sam R" said they were only able to ship 12% of the outstanding orders because that was all the product they were shipped. So I sent a message requesting info through their online "customer service" form. One small vendor in NY sold 26 of the MK 2b's) But no word from my very, very pre-order from Tower Hobbies. So I waited for shipping confirmation for several days (again after seeing other stores post them as available and seeing them appear on Ebay. I was excited to finally get my slot cars after waiting for FOUR months and being one of the very first to pre-order from Tower Hobbies. These slot cars immediately began hitting Ebay and other stores around the country. After countless shipping delays, we fast forward to first week of September and they finally receive them. The initial ship date on their site said July 15. I pre-ordered quite a few AFX slot cars (4 GT40 Mk IIb, 2 Corvette LT1,4 GT 40 Mk 4, and a single 70 Chevelle and single 71 Chevelle) way back on May 19 just as soon as they posted them on their site. Tower Hobbies was my go to Hobby Shop for decades. I have requested multiple times and multiple ways for upper management/ director level contact information but I was unable to receive them from Tower Hobbies so I am posting this information here and other places online. I added some photos of the stupid live chat. If you Google customer service for tower hobbies, they give you this phone number that is just a message, and then it hangs up on you. Here's a tip Amain Hobbies has a phone number on the top right corner of the website. Do not order from tower hobbies do not order from horizon hobbies find someone else. Tower hobbies used to be the best But this is clearly past tense. I will never order from tower hobbies again. So placing my $1000 order in April, we are now at the end of August And I had to jump through hoops just to get some answers. Returning to the order Tower Hobbies does not update you on status. I did get a Case number sent to my email stating that they would look into it and I never heard back. I tried contacting them through email and I never received a response. Now that Tower Hobbies was bought by Horizon Hobbies, Tower hobbies Award winning customer service is gone. ![]() I understand the rest of the order was a pre-order for new Tamiya release. ![]()
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